Lese Empfehlung

ITIL® V3 Das Taschenbuch (german version)

ITIL V3 Lifecycle beinhaltet: Service Strategy, Service Design, Service Transition, Service Operation, und Continual Service Improvement.

Besonderheiten

• Top 1 Bestseller aller ITIL V3 Bücher
  
• Empfohlen durch APMG - dem offiziellen Akkreditor von OGC
• Kern-Inhalt als ideale Vorbereitung zur Foundation Prüfung
• Einfach tragbarer Referenz-Leitfaden mit allen fundamentalen Inhalten
  
• Der ITIL Service Lifecycle und die ITIL Prozesse und Funktionen sind separat aufgelistet zur praktischen Anwendung

18,90 EUR

ITIL Edition 2011 Lifecycle Suite – Downloadable PDF (English)

The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness.

ITIL is based upon a lifecycle approach and the core guidance consists of five publications:

• ITIL Service Strategy
• ITIL Service Design
• ITIL Service Transition
• ITIL Service Operation
• ITIL Continual Service Improvement.

• Single user
• Non-networkable
• Downloadable PDF (38.2Mb): searchable with a bookmarking function

320,00 EUR

ITIL® Lifecycle Suite 2011 Editions in English (containing the 5 core titles)

The ITIL® 2011 Edition is now available for pre-order (effective from 29th July 2011).

Order the complete suite:

The Official ITIL 2011 Edition includes the following titels

Core Reference Material

• ITIL Service Strategy
• ITIL Service Design
• ITIL Service Transition
• ITIL Service Operation
• ITIL Continual Service Improvement

320,00 EUR

IT-Services steuern mit ITIL

IT-Services steuern mit ITIL

Prüfungsvorbereitung zur ITIL®V3 Qualifikation „Managing across the Lifecycle“

Dieses Buch richtet sich an IT Manager und Berater, die bereits einige Erfahrungen mit ITIL® haben und sich tiefergehende Kenntnisse über die dynamische Steuerung zwischen den einzelnen Service-Lebensphasen aneignen möchten.

Im ersten Teil des Buches wird daher eine gründliche Einführung in das ITIL V3 Service Lifecycle Konzept gegeben. Dabei wird unter anderem auf die Planung und Implementierung von IT Service Management sowie auf die damit verbundenen organisatorischen Herausforderungen eingegangen.

Der zweite Teil ist als Selbstlernkompendium für die ITIL® Qualifikation »Managing Across the Lifecycle Certificate« konzipiert. Er beinhaltet ein Repetitorium sowie eine Probe-Prüfung samt Antwortschlüssel zur Selbsteinschätzung.

69,00 EUR

Lexikon IT-Management

Dieses Nachschlagewerk vermittelt den Hintergrund von rund 700 Begriffen aus dem IT-Management. Es eignet sich sowohl für die Fachseite als auch für Anwender aus der IT.

Hrsg.: Hans-Peter Fröschle, Martin Kütz
Softcover
409 Seiten
ISBN 978-3-939707-72-1

35,00 EUR

ISO 20000: Praxishandbuch für Service Management und IT-Governance (gebundene Ausgabe)

Theorie und Praxis einer Norm

ISO 20000 ist ein Qualitätsstandard für das IT-Servicemanagement. Er zielt vor allem auf die kontinuerliche Verbesserung der Service-Prozesse und hilft so, die IT-Strategie und ihre operativen Abläufe zu prüfen und Probleme früher zu erkennen. Auf diese Weise lassen sich Kosten und Risiken besser managen.

Die Autoren dieses Buchs zeigen Anwendungsmöglichkeiten von ISO 20000 und geben Empfehlungen für eine unternehmensweite Einführung. Der Leser erfährt unter anderem:

- welche Anforderungen die Norm stellt,
- welche Methoden und Maßnahmen wichtig für ihre Implementierung sind,
- wie man den richtigen Zertifizierungspartner findet und
- welcher Zusammenhang zwischen ISO 20000 und dem Standard für Informationssicherheit ISO 27001 besteht.

69,00 EUR

ITIL V3 Foundation Handbook (English Version)

Author:Ashley Hanna, John Windebank, Simon Adams, John Sowerby, Stuart Rance, Alison Cartlidge
Publisher:TSO (The Stationery Office)

This reference guide, 'ITIL V3 Foundation Handbook: Pocketbook from the Official Publisher of ITIL' has been designed to help students sitting the ITIL V3 Foundation Exam. The title provides a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.

ISBN: 9780113311972

15,00 EUR

ITIL® Planning to Implement Service Management (English version)

Handbook from the Official Publisher of ITIL
Author:Office of Government Commerce (OGC)
Publisher:TSO (The Stationery Office)

This handbook provides advice and guidance to organisations considering implementing service management.

Key features:

• A six-step process to planning service management implementation
• Relationships, roles, organisation and structure
• Enablers and blockers to successful service management.

90,00 EUR

ITIL Lite: A Road Map to Full or Partial ITIL Implementation (English Version)

'ITIL Lite: A Road Map to Full or Partial ITIL Implementation' is aimed at encouraging organisations to adopt ITIL V3 by selecting and implementing key ITIL V3 components. For many reasons not every organisation can adopt the whole of ITIL V3. Therefore, the publication explains which components are essential and explains how to select the appropriate components for implementation.

This publication is based around a project template to help readers prepare their own project. Ideal for those departments whose budgets have been reduced but who still want to improve key processes and functions.

Key features:

• Outlines the challenges of implementing V3.
• Discusses the ITIL V3 operational processes and functions.
• Categorises ITIL V3 components.
• Provides a step by step guide to implementing selected components.

38,00 EUR

Building an ITIL-based Service Management Department (English Version)

Author:Malcom Fry
Publisher:TSO (The Stationery Office)

ITIL concentrates on describing IT Service Management processes, functions and roles but does not describe how to build a Department to run and manage those processes, leaving the question "How can I structure my organisation to most effectively support ITIL Service Management?". This publication, 'Building an ITIL-based Service Management Department', explains in a structured and logical manner how to build an ITIL-based Service Management Department that will both support and supplement those processes.

ISBN:  9780113310968

42,00 EUR

Information Lifecycle Support: Wisdom, Knowledge, Information and Data Management (WKIDM) - English Version

Author:MAuthor:John Higgins and Brian Johnson
Publisher:TSO (The Stationery Office)

This publication provides a comprehensive and much-needed source of information on data and information management - ideal in the current climate of information losses.

It examines the effective production, coordination, storage, retrieval, dissemination and management of information from internal and external sources in order to improve the performance of an organization. Information is an organisation's most valuable resource (not IT) and its use overall has to be effectively managed.

ISBN: 9780113312627

38,00 EUR

ITIL V3 Small-Scale Implementation Book (English Version)

Author:Office of Government Commerce (OGC)
Publisher:TSO (The Stationery Office)

'ITIL V3 Small-Scale Implementation' has been updated in line with ITIL Version 3, the Service Lifecycle approach. It provides guidance to smaller organisations who wish to implement the ITIL guidance or who are already using it and wish to improve their IT Service Management. The publication discusses the significance of size, the characteristics of small organisations and how to scale ITIL down for small organisations.

ISBN: 9780113310784

51,00 EUR

ITIL V3 Guide to Software Asset Management (English Version)ITIL V3 Guide to Software Asset Management (English Version)

Author:Colin Rudd
Publisher:TSO (The Stationery Office)

Appropriate for anyone involved in the governance, management and use of software assets within an organisation, this title, 'ITIL V3 Guide to Software Asset Management', contains a practical approach to the management of software assets.

Aligned with ITIL V3 and ISO/IEC 20000, this book has been developed to assist with the implementation and maintenance of all the necessary Software Asset Management (SAM) processes and procedures. It gives realistic and pragmatic suggestions for the content of a business case for SAM within an organisation.

ISBN: 9780113311064

58,00 EUR

ITIL V3 complete suite - Lifecycle Publication Suite (german version)

 Dieses Set umfasst alle 5 Titel der Original OGC ITIL Version 3

(1) Service Strategy
(2) Service Design
(3) Service Transition
(4) Service Operation
(5) Continual Service Improvement

390,00 EUR

ITIL V3 - Key Element Pocket Guides (English)

Key Element Guides are handy reference guides to the core ITIL titles:

Service Strategy,
Service Design,
Service Transition,
Service Operation and
Continual Service Improvement.

ISBN: 9780113310883

51,00 EUR

ITIL® Lifecycle Approach basierend auf ITIL® V3 – Management Guide Set (german version)

Dieser Management Guide Buch-Set besteht aus folgenden 5 Büchern:

Service Operation basierend auf ITIL V3: A Management Guide
Service Transition basierend auf ITIL V3: A Management Guide
Continual Service Improvement basierend auf ITIL V3: A Management Guide
Service Design basierend auf ITILV3: A Management Guide
Service Strategy basierend auf ITIL V3: A Management Guide

ISBN: 9789087530655

85,00 EUR

Release, Control and Validation ITIL V3 Intermediate Capability Handbook (English Version)

Author:Stuart Rance, Tricia Lewin, Paul Wigzel
Publisher:TSO (The Stationery Office)

This guide, 'Release, Control and Validation ITIL V3 Intermediate Capability Handbook', provides a quick reference to the processes covered by the ITIL V3 Release, Control and Validation syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Release, Control and Validation, and as a handy portable reference source for practitioners who work with these processes.

ISBN: 9780113312108

15,00 EUR

Operational Support and Analysis ITIL V3 Intermediate Capability Handbook (English Version)

Author:Alison Cartlidge, Janaki Chakravarthy, Colin Rudd, John A Sowerby
Publisher:TSO (The Stationery Office)

This guide, 'Operational Support and Analysis ITIL V3 Intermediate Capability Handbook', provides a quick reference to the processes covered by the ITIL V3 Operational Support and Analysis syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Operational Support and Analysis, and as a handy portable reference source for practitioners who work with these processes.

ISBN: 9780113312085

15,00 EUR

Planning, Protection and Optimization ITIL V3 Intermediate Capability Handbook (English Version)

Author:itSMF UK
Publisher:TSO (The Stationery Office)

This guide provides a quick reference to the processes covered by the ITIL V3 PPO syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for PPO, and as a handy portable reference source for practitioners who work with these processes.

ISBN: 9780113312726

15,00 EUR

Service Offerings and Agreements - ITIL V3 Intermediate Capability Handbook (English Version)

Author:itSMF UK
Publisher:TSO (The Stationery Office)

This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes.

ISBN: 9780113312702

15,00 EUR