ITIL V3 Foundation WBT eLearning

Produktbeschreibung

Sie erhalten einen ITIL(R) V3 Übersicht auf der Basis des Foundation Anforderungen:

• Module 1 Einführung und Grundlagen: Business & IT Integration, Strategische Management Prozesse, Funktionen und Prozesse, Kontrollen in der IT, RACI Modell, Qualitätsausprägungen, Utility & Warranty, Metriken und Messsysteme
• Module 2 Service LifeCycle: Lyfecycle-Konzept, Service Strategy, Service Design, Service Tranisation, Service Operation und Continual Service Improvement
• Module 3 Service Offerings and Agreement: Service Strategie Prozess, Portfolio Management, Service Catalogue Management, Service Level Management, Supplier Management, Service Reporting, Financial Management
• Module 4 Planning, Protection and Optimization: Demand Management, Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management
• Module 5 Release control and validation: Transition Planning & Support, Change Management, Service Asset & Configuration Management, Release & Deployment Management, Service Validation & Testing, Evaluation, Knowledge Management
• Module 6 Operational support and analysis: Request Fulfillment, Event Management, Incident Management, Problem Management, Access Management, Service Desk, Operation Management, Technical Management, Application Management
• ITIL V3 Probeprüfung (150 Fragen)