ITIL V3 Foundation WBT eLearning
Produktbeschreibung
Sie erhalten einen ITIL(R) V3 Übersicht auf der Basis des Foundation Anforderungen:
- Module 1 Einführung und Grundlagen: Business & IT Integration, Strategische Management Prozesse, Funktionen und Prozesse, Kontrollen in der IT, RACI Modell, Qualitätsausprägungen, Utility & Warranty, Metriken und Messsysteme
- Module 2 Service LifeCycle: Lyfecycle-Konzept, Service Strategy, Service Design, Service Tranisation, Service Operation und Continual Service Improvement
- Module 3 Service Offerings and Agreement: Service Strategie Prozess, Portfolio Management, Service Catalogue Management, Service Level Management, Supplier Management, Service Reporting, Financial Management
- Module 4 Planning, Protection and Optimization: Demand Management, Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management
- Module 5 Release control and validation: Transition Planning & Support, Change Management, Service Asset & Configuration Management, Release & Deployment Management, Service Validation & Testing, Evaluation, Knowledge Management
- Module 6 Operational support and analysis: Request Fulfillment, Event Management, Incident Management, Problem Management, Access Management, Service Desk, Operation Management, Technical Management, Application Management
- ITIL V3 Probeprüfung (150 Fragen)
(Verfügbar in Deutsch, Englisch und Französisch!)
Kunden kauften auch
COBIT V4.1 Foundation (in English)340,00 EUR |
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ITIL V3 LifeCycle Overview Poster30,00 EUR |
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glenfisFundamental CD ITIL V3 Foundation60,00 EUR |
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glenfisFundamental CD ITIL V3 Continual Service Improvement90,00 EUR |



























