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ITIL® Planning to Implement Service Management (English version)


Produktbeschreibung

Handbook from the Official Publisher of ITIL
Author:Office of Government Commerce (OGC)
Publisher:TSO (The Stationery Office)

This handbook provides advice and guidance to organisations considering implementing service management.

Key features:
  • A six-step process to planning service management implementation
  • Relationships, roles, organisation and structure
  • Enablers and blockers to successful service management.

 ITIL® Planning to Implement Service Management  (English version)

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