Building an ITIL-based Service Management Department (English Version)
Produktbeschreibung
Author:Malcom FryPublisher:TSO (The Stationery Office)
ITIL concentrates on describing IT Service Management processes, functions and roles but does not describe how to build a Department to run and manage those processes, leaving the question "How can I structure my organisation to most effectively support ITIL Service Management?". This publication, 'Building an ITIL-based Service Management Department', explains in a structured and logical manner how to build an ITIL-based Service Management Department that will both support and supplement those processes.
ISBN: 9780113310968
Key features:
- Uses terminology consistent with the ITIL Service Management Practices and the ITIL glossary, acronyms and definitions.
- Embraces and encompasses both ITIL Version 2 and ITIL Version 3.
