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ITIL Lite: A Road Map to Full or Partial ITIL Implementation (English Version)


Produktbeschreibung

Author:Malcolm Fry
Publisher:TSO (The Stationery Office)

'ITIL Lite: A Road Map to Full or Partial ITIL Implementation' is aimed at encouraging organisations to adopt ITIL V3 by selecting and implementing key ITIL V3 components. For many reasons not every organisation can adopt the whole of ITIL V3. Therefore, the publication explains which components are essential and explains how to select the appropriate components for implementation.

This publication is based around a project template to help readers prepare their own project. Ideal for those departments whose budgets have been reduced but who still want to improve key processes and functions.

Key features:
  • Outlines the challenges of implementing V3.
  • Discusses the ITIL V3 operational processes and functions.
  • Categorises ITIL V3 components.
  • Provides a step by step guide to implementing selected components.
ISBN: 9780113312122

ITIL® Lite and ITIL Version 2
For those looking to make the transition from Version 2 to Version 3, ITIL Lite is the ideal companion. The publication discusses how best to harness what has been completed so far by your organization and how to consolidate these services with V3 processes by using gap analysis and process maturity modelling. It provides templates for process implementation based around an existing V2 environment and explains how, depending on what you hope to achieve, a 'Lite' solution can transform your V2 offering into a V3 one.

ITIL Lite: A Road Map to Full or Partial ITIL Implementation (English Version)

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