ITIL V3 Foundation Handbook (English Version)
Produktbeschreibung
Author:Ashley Hanna, John Windebank, Simon Adams, John Sowerby, Stuart Rance, Alison CartlidgePublisher:TSO (The Stationery Office)
This reference guide, 'ITIL V3 Foundation Handbook: Pocketbook from the Official Publisher of ITIL' has been designed to help students sitting the ITIL V3 Foundation Exam. The title provides a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.
This publication provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. The guide contains a chapter on each of the components of the Lifecycle; Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These chapters contain an overview of each of the process and functions in the lifecycle including value, scope, activities and metrics.
ISBN: 9780113311972
Key features:
- Provides a concise summary of ITIL V3
- Follows the 2009 ITIL V3 Foundation syllabus
- Contains a glossary of syllabus definitions
