Release, Control and Validation ITIL V3 Intermediate Capability Handbook (English Version)
Produktbeschreibung
Author:Stuart Rance, Tricia Lewin, Paul WigzelPublisher:TSO (The Stationery Office)
This guide, 'Release, Control and Validation ITIL V3 Intermediate Capability Handbook', provides a quick reference to the processes covered by the ITIL V3 Release, Control and Validation syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Release, Control and Validation, and as a handy portable reference source for practitioners who work with these processes.
ISBN: 9780113312108
Key features:
- Authored and quality assured by itSMF UK
- Endorsed by the APM Group
- Follows the ITIL Intermediate Release, Control and Validation Syllabus
Covers the following processes and functions and how they contribute to the Lifecycle:
- Change Management
- Service Asset and Configuration Management
- Service Validation and Test
- Release and Deployment Management
- Request Fulfilment
- Service Evaluation
- Knowledge Management
