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Release, Control and Validation ITIL V3 Intermediate Capability Handbook (English Version)


Produktbeschreibung

Author:Stuart Rance, Tricia Lewin, Paul Wigzel
Publisher:TSO (The Stationery Office)

This guide, 'Release, Control and Validation ITIL V3 Intermediate Capability Handbook', provides a quick reference to the processes covered by the ITIL V3 Release, Control and Validation syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Release, Control and Validation, and as a handy portable reference source for practitioners who work with these processes.

ISBN: 9780113312108

Key features:
  • Authored and quality assured by itSMF UK
  • Endorsed by the APM Group
  • Follows the ITIL Intermediate Release, Control and Validation Syllabus

Covers the following processes and functions and how they contribute to the Lifecycle:

  • Change Management
  • Service Asset and Configuration Management
  • Service Validation and Test
  • Release and Deployment Management
  • Request Fulfilment
  • Service Evaluation
  • Knowledge Management

Release, Control and Validation ITIL V3 Intermediate Capability Handbook (English Version)

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