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Plus! The Standard+Case Approach: See service response in a new light


Produktbeschreibung

From Rob England, The IT Sceptic (www.itskeptic.org)

S+C addresses criticisms of process-centric approaches to managing responses that they don't allow customers and knowledge workers to be empowered.

And unlike some new-fangled theories, S+C does not seek to replace or change existing approaches: it expands and clarifies that theory to provide a more complete description of managing responses.
  • Improve performance: improve responsiveness, efficiency, and effectiveness of your service responses
  • Empower knowledge workers to use their creativity, expertise, and leadership
  • Improve morale amongst your service desk and other responders
  • Empower your customer to ask for what they need not what the rules say you provide
 
Standard+Case applies to anything that requires a human response: there's either a standard response or there isn't.

More Details here.
Plus! The Standard+Case Approach: See service response in a new light

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