Conditions of Use

1.1. Scope
The following conditions apply to all legally valid transactions with Glenfis AG, hereinafter Glenfis, that are made via the internet portal www.glenfis.ch.

For individual business segments, seminars and eLearning, the terms and conditions stated below under the respective segment names apply.

All other terms and conditions apply generally and to all segments.

The present terms and conditions form part of all dealings, including subsequent dealings, with customers of Glenfis. These terms and conditions are expressly accepted by registering to participate in a seminar, ordering an eLearning course or any other product (e.g. assessment tools).

Other terms and conditions, in particular purchase conditions of customers, are not accepted by Glenfis, even if there is no explicit objection.

If, in exceptional cases, different terms and conditions that have been mutually agreed to by Glenfis and the purchaser/customer are to come into force, such different terms and conditions have to be set out in writing and signed by both contractual parties.

1.2. Validity
The present general terms and conditions are valid indefinitely. If necessary they will be adjusted, changed or expanded by Glenfis.

1.3. Applicable laws
Customers are not entitled to transfer their rights arising from this agreement.

Swiss law shall apply. Zuerich shall be the place of jurisdiction.

2. eLearning

2.1. Prerequisites for using the eLearning portal
Users are to provide the technical prerequisites for serviceable internet access at their own cost.

Users agree to handle their personal login data such as user identification and passwords confidentially and not to disclose them to third parties or make them accessible in any other way. This applies in particular to disclosure of the login data to third parties for the purpose of making available the contents of the eLearning portal.

Users also agree not to deposit in this portal, in any form shape or manner, or otherwise propagate any texts, documents or other data or references which are injurious, menacing, obscene, racist or which otherwise are in bad taste, contravene existing laws or are protected by copyright legislation.

In addition, our TERMS OF USE apply to the use of the eLearning portal.

2.2. Booking eLearning contents
Booking of eLearning courses usually takes place using the online ordering option of the Glenfis website (Saferpay).

When full payment to the Glenfis account has been received, the data required to access online seminars is sent to the customer by email within 24 hours (Monday to Friday) central European time.

Different rules apply to the callingoff of quotas in connection with framework agreements.


2.3. Invoicing and payment arrangements
Generally, eLearning courses are paid for by credit card.

In the case of existing framework contracts, payment is in accordance with the arrangements agreed to.

2.4 Richt of rescission
Costumers have the right of rescission from the contract of purchase in writing (e.g. letter, fax, e-mail) within a week without the need of giving reasons. The deadline is determined by the point in time when this instruction has been delivered in writing. In order to meet the deadline, the timely dispatching of the rescission is sufficient. 

2.4.1 Please address the rescission to:

Glenfis AG
WebShop
Badenerstrasse 623
8048 Zuerich
Schweiz - Switzerland

2.4.2 Consequences of rescission

In case of an effective rescission, the services received and any resulting benefits have to be returned. If the customer cannot return the received services in total or just in a minor condition, he will have to pay compensation for it's value.

2.5. Copyright
Participants must use the contents provided for their use only for their own personal purposes for furthering their education, with such use being restricted to the computer screen.

Any printing, storing or copying of contents requires prior written approval from Glenfis in each instance.

No contents or copies of the contents must, either for free or in return for compensation, be made available, rented, lent or provided in any other way to any third party.

Glenfis holds the copyright to all contents.

Any reproduction – in whole or in part – in particular relating to the reprinting, translation, reproduction by photomechanical means or similar, or the storage and processing in computer networks is the sole right of the copyright owners and licence holders.

The participant or customer receives no rights of ownership or other rights of exploitation in the contents provided.

2.6. Availability of the eLearning portal
As a rule, the eLearning portal is available 365 days a year, 24 hours a day. In exceptional cases, limitations can arise as a result of maintenance work.

Faults are rectified according to besteffort principles.

2.7. Support requests
In the case of faults, the Glenfis Service Desk can be contacted via email (support@glenfis.ch).

Glenfis' response times for fault reports is 24 hours within Service Desk hours (Monday to Friday, 08:00 – 17:00 central European time or central European summer time.

3. General terms and conditions

3.1. Data protection and confidentiality
Parties/customers which/who order ITIL® seminars agree to having their personal data processed to the extent required for the associated business transactions.

Glenfis agrees to treat all customerrelated data in confidence and not to disclose such data, whether for a consideration or free of charge, to any third party for further processing.

3.2. Note relating to trademarks
All trademarks used and shown, whether in graphic or textual format, are the property of the respective trademark holders.

3.3. Del credere clause and causes
If individual provisions are or become ineffective, this does not touch upon the effectiveness of the remaining provisions of these terms and conditions of Glenfis.

Any changes or additions to these terms and conditions must be made in writing.