ITIL V3 Expert WBT eLearning

product description

You will gain an overview of ITIL® V3 based on theITIL V3 core publication:

 Module 1 Introduction and basic concept: Business & IT Integration, Strategische Management Processes, Functions and Processes, Qualitäty Management
- Module 2 Service Strategy: Principles and Processes
- Module 3 Service Design: Principles and Processes
- Module 4 Service Transition: Principles and Processes
- Module 5 Service Operation Principles and Processes
- Module 6 Continual Service Improvement: Principles and Processes
- ITIL® V3 Expert mock exam: Basic and scenario based quesitonaire