ITIL V3 Foundation Bridge WBT eLearning

product description

- Module 1 Introduction and basic concept: Business & IT Integration,Strategic Management Processes, Functions and Processes, Controls in the IT, RACI Model, Quality Aspects, Utility & Warranty, Metrics and measurement systems and the principles of the  Service Lifecycles

- Module 2 New and changed processes:  Service Portfolio Management,
Demand Management, Service Catalogue Management, Supplier Management, Security Management,  IT Service Continuity Management,  Change Management, Release and Deployment Managment, Service Knowledge Management, Problem Management  Event Management, Access Management, Request Fulfilment and the functions  in Service Operation

- ITIL V3 Mock Exam (150 questions)