ITIL V2 Foundation WBT eLearning
product description
You will get an ITIL(R) V2 Overview based on the requirements of the Foundation requirements:
- Module 1 Introduction: to ITIL and Service Management
- Module 2 Core Processes and Service Desk: Service Desk, Incident Management, Problem Management
- Module 3 Planning and control processes: Change Managment, Release Management, Service Level Management, Financial Management
- Module 4 Monitoring Processes: Availability Management, Capacity Management, IT Service Continuity Management and Security Management
- ITIL V2 Mock Exam (80 Questions)
