ITIL V3 Service Strategy WBT eLearning
product description
You will get an ITIL® V3 Overview based on the Intermediate LifeCycle Module Service Strategy:
- Module 1 Introduction and basic concept: Business & IT Integration, Strategic Management Processes, funktions and processes, principles of the lifecycle phase Service Strategy
- Module 2 Service Strategy Processes: Strategy Generation, Portfolio Management, Demand Management, Financial Management
- ITIL V3 Sample Exam: Basic and scenario based Service Strategy questionaire
