ITIL V3 Service Design WBT eLearning
product description
You will gain an overview of ITIL® V3 based on the intermediate LifeCycle Module Service Design:
- Module 1 Introduction and basic concept: business & IT integration, strategic management processes, funktions and processes, principles of the Service Design lifecycle phase
- Module 2 Service Design Processes: Service Level Management, Service Catalogue Management, Availability Management, Capacity Management, Supplier Management, Security Management, IT Service Continuity Management
- ITIL® V3 Service Design mock exam Basic and scenario based Service Design questionaire
