ITIL V3 Service Transition WBT eLearning

product description

You will gain an overview of ITIL® V3 based on the Intermediate Lifecycle module Service Transition:

• Module 1 Introduction and basic concept: business & IT integration, strategic management processes, funktions and processes, principles of the lifecycle phase Service Strategy
• Module 2 Service Transition processes:
  Transition Planning & Support, Change Management, Release and Deployment Management, Service Asset and Configuration Management, Service Validation and Testing, Service Evaluation, Knowledge Management
• ITIL® V3 Service Transition mock exam Basic and scenario based questionaire