ITIL V3 Continual Service Improvement WBT eLearning
product description
You will gain an overview of ITIL® V3 based on the Intermediate Lifecycle module Continual Service Improvement:
- Module 1 Introduction and basic concept: business & IT integration, strategic management processes, funktions and processes, principles of the lifecycle phase Continual Service Improvement
- Module 2 CSI Processes: Service Reporting, Financial Management, Demand Management, Service Level Management
- ITIL® V3 CSI mock exam Basic and scenario based CSI questionaire
